Refunds & Exchange
Colour, length or thickness not quite right? No worries! Easily return for an exchange within 10 days of the original purchase date.
Colour swaps are completely free of charge minus the shipping costs within Australia.
Follow the below steps:
1) Place the products you are returning back inside the satchel that your order arrived in.
2) Fill out the returns form you received with your order letting us know your details along with what you would like to swap to, then place this inside the satchel with the product(s) you're returning.
3) Seal up your package, then drop the package off at your local post office or post box- Our Return email address is
40 Hewitt Street Coolum Beach, QLD 4573
Please allow 2-3 business days for the warehouse to process & send out your new set once it arrives back to us. We'll notify you via email once your exchange has been completed.
Sorry we couldn't find your perfect match!
To ensure you qualify for a return, please make sure the extensions and are in original, unworn condition. The extensions must not be worn or tried on in anyway due to health and hygiene reasons.
Please allow 2-3 business days for the warehouse to process your return once it arrives back to us. We'll notify you via email once your refund or store credit has been issued.
REPLACEMENTS & FAULTY ITEMS
If there are any faults with any product, we will replace the faulty product once the original product is returned. A refund in this case will only be eligible if a replacement product is un-available or if the returned product was not opened.
Please note, email is your best point of contact.